Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner for St. James's Place Businesses
Mode 1 has been serving St. James's Place businesses for over 19 years, delivering tailored technology solutions designed to meet the unique needs of financial professionals. Our dedicated technical, account management, and training teams operate from strategic locations in Cheshire, Manchester, and London, enabling us to provide bespoke IT services that support business growth. We hold industry-recognised certifications including Microsoft Office365, Azure, Teams, and Zoom, and maintain ISO9001 and ISO27001 accreditations to ensure the highest standards of quality and data security. Our award-winning customer service has consistently achieved 4.8/5 satisfaction ratings from 5,400 supported users.We pioneered the PartnerPack solution, offering managed technology with hardware refreshes every three years from 64.99 per month, and provide Cyber Essentials Plus certification with guaranteed pass within 24 hours. Our services include 24/7 technical support through a dedicated mobile app, managed procurement, and cybersecurity insurance coverage for large businesses.
Services
PartnerPack Solutions
Cyber Essentials Certification
Managed Hardware Services
Telecoms Infrastructure
Scale-up Assistance
Procurement Management
Training Development
Video Conferencing
Cybersecurity Insurance
24/7 Technical Support
Details
- Year established: 2004
Highlights and features
- 19 years' experience supporting St. James's Place financial professionals
- ISO9001 and ISO27001 certified quality and information security management
- Microsoft Azure and Office365 qualified technical specialists
- Guaranteed Cyber Essentials Plus certification within 24 hours
- 24/7 support through dedicated mobile app with average 4.8/5 satisfaction
Associations and certifications
- ISO9001
- ISO27001
- Cyber Essentials Plus
What people say
Great solutions
Delivered everything needed
Thrilled with service
Professional approach
Prompt issue resolution
Services
PartnerPack Solutions
Our PartnerPack system provides fully managed technology packages with new hardware every three years. Includes Microsoft Office365 licensing, data backup, and 24/7 support. Devices are encrypted and managed through Azure Intune for optimal security and performance.
Cyber Essentials Plus
We deliver Cyber Essentials Plus certification with guaranteed pass within 24 hours. Our in-house assessors provide certification without external audits, including managed subscription services to maintain compliance for St. James's Place businesses.
24/7 Technical Support
Access expert support through our dedicated mobile app, phone, or email. Our certified technicians provide rapid resolution for hardware, software, and connectivity issues, with device replacement available during repairs to maintain business continuity.
Scale-up Assistance
Tailored technology packages for growing businesses fix costs for 2-3 years while enabling immediate scaling. Includes hardware procurement management, user onboarding automation, and training content delivery through our proprietary M1 portal.
Telecoms Infrastructure
Bespoke voice, data, and mobile solutions for business communications. Includes business-grade fibre broadband with voice guarantees, unlimited telephone systems, CRM integration, and mobile app connectivity for seamless operations.
Questions
What is PartnerPack and how does it work?
PartnerPack is a managed technology solution providing new hardware every three years with no upfront costs. Includes software licensing, security, and support from £64.99 monthly.
How quickly can we obtain Cyber Essentials Plus certification?
We guarantee Cyber Essentials Plus certification within one business day through our in-house assessors, with no external audit required.
Do you support existing hardware equipment?
Yes, PartnerPack Yours allows using existing devices under 2 years old while providing the same management, security, and support benefits as new equipment.
What telecoms solutions do you offer?
We provide business-grade broadband, telephone systems with unlimited calls, CRM integration, and mobile connectivity solutions tailored to your specific requirements.
How do you support business scaling?
Our Scale-up Assist system fixes technology costs for 2-3 years while enabling immediate business growth without increased support expenses through automated procurement and user management.
